Privacy Policy
At Connectumind, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our SQL programming education services.
Information We Collect
We collect information that helps us provide better educational services and support your learning journey. The types of information we gather include:
Personal Information
Name, email address, phone number, and mailing address when you register for courses or contact us for support.
Educational Data
Learning progress, quiz results, assignment submissions, and course completion status to track your advancement.
Technical Information
IP address, browser type, device information, and usage patterns to improve our platform performance.
Communication Records
Messages, support requests, feedback, and any correspondence between you and our team.
How We Use Your Information
Your information helps us deliver personalized education experiences and maintain our service quality. We use collected data for:
- Providing access to SQL programming courses and learning materials
- Tracking your progress and generating personalized learning recommendations
- Sending important updates about your courses and account status
- Responding to your questions and providing technical support
- Improving our curriculum based on learning analytics and feedback
- Ensuring platform security and preventing unauthorized access
- Complying with legal requirements and educational standards in Taiwan
Taiwan Data Protection Compliance
As an educational service operating in Taiwan, we comply with the Personal Data Protection Act (PDPA) and related regulations. Our data handling practices meet Taiwan's requirements for:
- Lawful collection and processing of personal information
- Transparent disclosure of data usage purposes
- Secure storage and transmission of sensitive information
- Proper notification procedures for data breaches
- Respect for individual privacy rights under Taiwan law
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share certain data in specific circumstances:
Educational Partners
We work with certified SQL instructors and educational technology providers who help deliver course content. These partners access only the information necessary to support your learning.
Service Providers
Technical service providers help us maintain our platform, process payments, and send communications. They're bound by confidentiality agreements and can only use your data for specified purposes.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or to protect the safety and rights of our students and staff.
Your Privacy Rights
Access Right
Request copies of your personal data and learn how we process it.
Correction Right
Update or correct inaccurate information in your account.
Deletion Right
Request removal of your personal data when legally permissible.
Portability Right
Receive your data in a structured, machine-readable format.
Objection Right
Object to certain processing activities based on legitimate interests.
Restriction Right
Limit how we process your information in specific situations.
Data Security Measures
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure:
Encryption Protection
All sensitive data is encrypted during transmission and storage using industry-standard protocols.
Access Controls
Strict authentication and authorization systems limit data access to authorized personnel only.
Regular Security Audits
Ongoing assessments identify and address potential vulnerabilities in our systems.
Incident Response Plan
Established procedures ensure quick response to any security incidents or data breaches.
Data Retention and Deletion
We retain your information only as long as necessary to provide services and meet legal obligations:
Student Records
Course progress, certificates, and academic records are kept for seven years after course completion to support transcript requests and career verification needs.
Account Information
Personal details remain active during your enrollment and for two years after your last course activity, unless you request earlier deletion.
Communication Logs
Support conversations and correspondence are retained for three years to maintain service quality and resolve future inquiries.
Technical Data
Anonymous usage analytics may be retained indefinitely to improve our educational platform and course effectiveness.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience:
- Essential cookies that enable core platform functionality and user authentication
- Performance cookies that help us understand how students interact with course materials
- Preference cookies that remember your settings and customize your experience
- Analytics cookies that provide insights into learning patterns and platform usage
You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
International Data Transfers
While our primary operations are based in Taiwan, some data processing may occur internationally:
Our cloud infrastructure providers maintain servers in secure facilities across multiple regions. When data crosses borders, we ensure appropriate safeguards through:
- Contractual protections with service providers
- Compliance with international data transfer standards
- Regular audits of third-party security practices
- Adherence to Taiwan's cross-border data transfer regulations
Children's Privacy
Our SQL programming courses are designed for adult learners and professionals. We don't knowingly collect personal information from children under 18 without parental consent.
If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate learning options and privacy protections.
Marketing Communications
We may send you educational content, course updates, and relevant programming resources based on your interests:
Email Communications
Course announcements, learning tips, industry insights, and special offers for continuing education opportunities.
Opting Out
You can unsubscribe from marketing emails at any time using the links provided in each message or by contacting our support team directly.
Essential Communications
Important account notifications, security alerts, and course-related updates will continue even if you opt out of marketing communications.
Privacy Questions and Requests
Contact our privacy team for any questions about this policy or to exercise your data rights:
help@connectumind.com
+88675881155
No. 566號, Baozhang Rd
Douliu City, Yunlin County
Taiwan 64045
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email and prominently displayed on our website. Your continued use of our services after updates indicates acceptance of the revised policy.